1040 Whipple St. Ste 312Prescott, AZ 86305203 S. Candy Lane, Suite 11ABCottonwood, AZ 86326prescottoffice@prescotthelpinghands.com
 
Call us at: (928) 717-1776
 
 
Helping Hands In-Home Care
 
Licensed - Bonded - Insurance - Workers Compensation - Background Checks
 
 
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Locally owned and operated by
 
Yavapai Care Services, LLC
 
 
 

24/7 Emergency & Urgent Answering Service Including a Supervisor on Call at all Times

Our Mission

To achieve the goal of excellence in the provision of non-medical in-home care services, by always placing our clients' best interests first, before all others.

About Us

 
Helping Hands In-Home Care first opened its doors for service in the early 1990's. In March of 2004 it was purchased by John and JoAnn Armstrong and Dan O'Brien from Patti and Bob Stack, who had earned a great reputation for dedicated service in the nearly four years that they owned and operated the company.
The present owners are John, JoAnn and Paul Armstrong; operating under the legal name of Yavapai Care Services, LLC. John, who is currently the Managing Member, came to the business with over 25 years of education and experience in the practice of chiropractic and over 12 years of education and experience in providing group home, respite, independent living, and other habilitation services to developmentally disabled individuals. His wife, JoAnn, shares John's background experience in working with DD individuals, and also enjoyed over 5 years experience in working with Alzheimer's patients. Education and experience valuable to the company doesn't end there, however. Paul Armstrong, John and JoAnn's son, along with their 3 other children and some grandchildren, also contribute their own knowledge and experience to the company in different aspects of caregiving and business operations.
 
Young girl smiling with old woman - Home care in Presscott, AZ
 
 
When they first took over Helping Hands in March of 2004, it was John, JoAnn, and Dan's shared intent and desire to implement a number of different principles in business operations than employed by most other service businesses.

First and foremost among these was and is to always place clients' best interests before all others.

Second among these, although inseparably intertwined with the first, was and is to give the caregiver staff who "work in the trenches" providing direct care, hands-on services to clients, the best pay rates and working conditions possible, in recognition and honor of the truly altruistic and valuable nature of their demanding work.

These principles in business operations did not change with the subsequent changes in ownership, and remain as strongly in effect today as in March of 2004. In the relatively short time span of 2004-2009 after the partnership first took over the business and implemented their different philosophy, it experienced rather remarkable growth.

Starting out with a staff of one part-time office manager and about 35 caregivers serving just the Prescott area, Helping Hands grew until it had offices in both Prescott and Cottonwood with an administrative staff numbering 20 individuals, and with over 180 caregivers serving clients throughout Yavapai County.

Following the economic recession of 2009-2010 and the state of Arizona’s drastic cuts to AHCCCS Long Term Care and the Department of Developmental Disabilities’services, like many other agencies Helping Hands suffered a significant reversal of fortunes. However, with the tremendous help and support of truly exceptional administrative and caregiving staff members it not only survived but began the long road back to achieving its goals. Today, it continues to provide services out of both a Prescott and Cottonwood office, employing an administrative staff of 13 individuals, and over 135 caregivers serving clients throughout Yavapai County.


However, in the end, the size of the staff, the number of clients served, or the amount of income produced has never been and never will be an adopted measure of success in Helping Hands. Rather, it is the degree of satisfaction with provided services that clients enjoy and express, coupled with the extent of satisfaction with working conditions that staff express and enjoy, which serve as the measures of success for the business. Growth but reflects these measures, as satisfied staff and clients together promote what is truly good and valuable.
 
A Yavapai Care Services, LLC, Business Enterprise